Why can I not print my certificate/I have a notification saying that the course is incomplete?
Last Update 2 years ago
Courses are set so that even if you complete an assessment, you certificate will not be released until all other learning activities are completed.
For videos, 100% of the video must be watched and engaged with before the programme will register that activity is complete.
Training is about more than just ticking a box and gaining a certificate. As a training provider, we have a responsibility to ensure that you have been delivered all of the required information for a course, and not just passed an assessment.